Friday, September 23, 2011

One size fits all

There are times when I feel that automatic emails could benefit from some tailoring. This evening I received an email with the subject:

Itinerary Change - Important Information from Virgin Atlantic

This raised alarm bells since the only pending Virgin Atlantic flight I had was my trip from India to the UK on December 23rd. Needless to say, I was cutting it rather fine for spending Christmas at home with my family and a delay could be bad. The start of the email was not encouraging:

We regret to advise there has been a time change...

The heavily serious tone was more reminiscent of a funeral than a flight alteration. It suggested that I would be spending Christmas in an airport in Europe, having been deposited there after all transportation services had stopped running for the season. Since it was a flight booked with my airmiles, I doubt I could change the date easily. My festive turkey was looking likely to be a chocolate bar out of a vending machine. Assuming I had change.

The flight is now departing Delhi on 23DEC at 1350.

The original time of departure had been .... 1345. I looked at the arrival time in London. That hadn't even shifted by 5 minutes.

Sorry for any inconvenience caused.

Evidently they mean to my health from reading that email.

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